CRM Customer Service

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                    CRM-Customer Service    
TRAVERSE Product, Accounts Receivable Application - Open Systems Accounting Software for the Computer

TRAVERSE Accounting gives you flexibility, customization, and a full complement of tools - all with source code. Developed with SQL Server and Microsoft Access, it offers advanced reporting capabilities, a seamless interface to Microsoft Office and eBusiness solutions. You only need Windows to run it; you only need Access to modify it.

Exceed expectations while managing customer support

Your customer service representatives need access to information about your clients in order to effectively meet and exceed set service levels.  TRAVERSE Accounting Customer Relationship Management (CRM) Customer Service empowers your service reps with relationship information that extends back to the very first contact with the customer.

Benefits

Personalize customer contacts through the display of relevant information

Track issues on a timely basis

Share knowledge and responsiveness with an extensive knowledge base

Integrated to TRAVERSE Accounting back office accounting suite

Flexible reporting - ease of access to data

Accessible via a web browser - from any location

Customizable

Functions

Issue/Inquiry Recording

Contact Management

Escalation Control

Issue Management

Support Knowledge Base

Satisfaction Survey Management

Traverse & OSAS Discussion Forum (click here)

Architecture Highlights

Multi-tiered architecture utilizing:

Microsoft Windows 2000 Server

Microsoft SQL Server

Microsoft IIS

Encrypted security where appropriate

Flexible database structure

Multi browser support

Multilingual

Scaleable architecture

Customizable

Installation Options

Hosted in a data center

Single database - support is fully integrated to TRAVERSE accounting applications

Purchase or lease finance options

Multi-database support for added security between Internet and back office systems

Key Features

Integrated to Marketing database for profile management and dynamic up-sell/cross-sell capabilities

Integrated to Sales for the ability to submit leads

Manage the details of calls with unlimited text input

Integrated to Activity Manager for call-back control (improves customer service)

Multi levels of issue escalation

Flexible reporting

Time tracking

Knowledge base with extensive search capability

Click Here To Request A Free One On One Online Demo

Copyright © 2003 Northeast Business Services, Inc.

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