CRM-Customer Service    

TRAVERSE Accounting gives you flexibility, customization, and a full complement of tools - all with source code. Developed with SQL Server and Microsoft Access, it offers advanced reporting capabilities, a seamless interface to Microsoft Office and eBusiness solutions. You only need Windows to run it; you only need Access to modify it. Exceed expectations while managing customer support Your customer service representatives need access to information about your clients in order to effectively meet and exceed set service levels.  TRAVERSE Accounting Customer Relationship Management (CRM) Customer Service empowers your service reps with relationship information that extends back to the very first contact with the customer. Benefits Personalize customer contacts through the display of relevant information Track issues on a timely basis Share knowledge and responsiveness with an extensive knowledge base Integrated to TRAVERSE Accounting back office accounting suite Flexible reporting - ease of access to data Accessible via a web browser - from any location Customizable Functions Issue/Inquiry Recording Contact Management Escalation Control Issue Management Support Knowledge Base Satisfaction Survey Management Traverse & OSAS Discussion Forum (click here)

Architecture Highlights Multi-tiered architecture utilizing: Microsoft Windows 2000 Server Microsoft SQL Server Microsoft IIS Encrypted security where appropriate Flexible database structure Multi browser support Multilingual Scaleable architecture Customizable Installation Options Hosted in a data center Single database - support is fully integrated to TRAVERSE accounting applications Purchase or lease finance options Multi-database support for added security between Internet and back office systems

Key Features Integrated to Marketing database for profile management and dynamic up-sell/cross-sell capabilities Integrated to Sales for the ability to submit leads Manage the details of calls with unlimited text input Integrated to Activity Manager for call-back control (improves customer service) Multi levels of issue escalation Flexible reporting Time tracking Knowledge base with extensive search capability Click Here To Request A Free One On One Online Demo

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